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92 lines
2.5 KiB
YAML
92 lines
2.5 KiB
YAML
type: object
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properties:
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id:
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type: number
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description: ID of the conversation
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messages:
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type: array
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items:
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$ref: '#/components/schemas/message'
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account_id:
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type: number
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description: Account Id
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uuid:
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type: string
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description: UUID of the conversation
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additional_attributes:
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type: object
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description: The object containing additional attributes related to the conversation
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agent_last_seen_at:
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type: number
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description: The last activity at of the agent
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assignee_last_seen_at:
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type: number
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description: The last activity at of the assignee
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can_reply:
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type: boolean
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description: Whether the conversation can be replied to
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contact_last_seen_at:
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type: number
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description: The last activity at of the contact
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custom_attributes:
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type: object
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description: The object to save custom attributes for conversation, accepts custom attributes key and value
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inbox_id:
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type: number
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description: ID of the inbox
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labels:
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type: array
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items:
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type: string
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description: The labels of the conversation
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muted:
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type: boolean
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description: Whether the conversation is muted
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snoozed_until:
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type: number
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description: The time at which the conversation will be unmuted
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status:
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type: string
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enum: ['open', 'resolved', 'pending']
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description: The status of the conversation
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created_at:
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type: number
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description: The time at which conversation was created
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updated_at:
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type: number
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description: The time at which conversation was updated
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timestamp:
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type: string
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description: The time at which conversation was created
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first_reply_created_at:
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type: number
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description: The time at which the first reply was created
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unread_count:
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type: number
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description: The number of unread messages
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last_non_activity_message:
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type: object
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$ref: '#/components/schemas/message'
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description: The last non activity message
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last_activity_at:
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type: number
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description: The last activity at of the conversation
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priority:
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type: string
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description: The priority of the conversation
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waiting_since:
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type: number
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description: The time at which the conversation was waiting
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sla_policy_id:
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type: number
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description: The ID of the SLA policy
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applied_sla:
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type: object
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description: The applied SLA
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sla_events:
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type: array
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items:
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type: object
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description: SLA event objects
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