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43 lines
1.2 KiB
YAML
43 lines
1.2 KiB
YAML
type: object
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properties:
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name:
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type: string
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description: Rule name
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example: Add label on message create event
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description:
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type: string
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description: The description about the automation and actions
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example: Add label support and sales on message create event if incoming message content contains text help
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event_name:
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type: string
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enum:
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- conversation_created
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- conversation_updated
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- conversation_resolved
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- message_created
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example: message_created
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description: The event when you want to execute the automation actions
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active:
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type: boolean
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description: Enable/disable automation rule
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actions:
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type: array
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description: Array of actions which you want to perform when condition matches, e.g add label support if message contains content help.
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items:
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type: object
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example:
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action_name: add_label
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action_params:
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- support
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conditions:
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type: array
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description: Array of conditions on which conversation filter would work, e.g message content contains text help.
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items:
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type: object
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example:
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attribute_key: content
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filter_operator: contains
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query_operator: OR
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values:
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- help
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