type: object properties: id: type: integer account_id: type: integer availability_status: type: string enum: ['available', 'busy', 'offline'] description: The availability status of the agent computed by Chatwoot. auto_offline: type: boolean description: Whether the availability status of agent is configured to go offline automatically when away. confirmed: type: boolean description: Whether the agent has confirmed their email address. email: type: string description: The email of the agent available_name: type: string description: The available name of the agent name: type: string description: The name of the agent role: type: string enum: ['agent', 'administrator'] description: The role of the agent thumbnail: type: string description: The thumbnail of the agent custom_role_id: type: integer description: The custom role id of the agent